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A bumpy journey from hopelessness in Bihar to gig economy's underbelly
TIWN
A bumpy journey from hopelessness in Bihar to gig economy's underbelly
PHOTO : TIWN

Gurugram, March 18 : Suraj Kumar, a 22-year-old from Bihar who ekes out a meagre living by delivering food to the towering residential complexes of Gurugram -- over a thousand kilometres from home -- is one such face.

Coming from Sabour in Bihar's Bhagalpur district, Suraj wanted to pursue higher education. However, financial constraints have forced him to put in 12 hours of back breaking labour every day for food delivery app Zomato (NS:ZOMT) in order to achieve his dream and to feed his family.

It is very easy for anyone to use a mobile app to order hot meals at his front door or any other location within minutes. But for the drivers who risk their lives to deliver those orders on time, it is a totally different proposition. For them, it is often a matter of survival as failing to deliver on schedule might lead to them losing their jobs.

They often face intimidation, serious injury, traffic congestion and even death to bring us our food.

Hundreds of young delivery men and boys work overtime throughout the day to ensure that the millions of Gurugram residents receive their daily needs of groceries, medicine, food etc in the comfort of their homes.

Kumar has been working as a delivery boy with Zomato for two years. For him, the festival time is the best time for earning. Usually, Kumar delivers 16 orders a day. That number goes up to more than 20 during the festival season.

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