Belonia, April 23 (TIWN): The pathetic customer service providing by BSNL, ushering many complaints as the customers are just paying the bill without utilizing the service. The authorities have turned a deaf ear to the customers’ complaints. While talking to TIWN correspondent, the only reason which BSNL office could give was that “the power transformer is out of order and so broadband is down.”

Not only the subscribers from the common level are the sufferers, but many official works in government offices are also interrupting because of the poor service of BSNL. Bank services are also affecting due to the interruption of broadband internet connection in the city; and thus creating inconvenience to the customers.

Urgent ADC Election work is also interrupted from District level to Block level for that. According to the sources, DM (South Tripura) has already communicated to the General Manager of BSNL office, Agartala for taking necessary actions on urgent basis.

It is to be mentioned here that the BSNL workers have also gone for 2-day-strike on April 21 for their “demands which are in pending” by the Government. Irony of the story is that whether the Government has been kept the BSNL workers in waiting, the BSNL workers have also been kept the BSNL subscribers in waiting for the availability network and signals to come. In reality, state is facing lots of problems owing to frequent interruption of broadband service, poor connectivity and weak signals.